How to reach a real person: Answer the voice prompts and wait to be connected.ĭetails on how to reach a live person at TransUnion: To speak to a human at TransUnion, I had to speak to an automated voice, but first I had to enter my mailing ZIP Code.Īfter answering those questions to verify my identity, I was prompted to state the purpose of my call.TransUnion phone number: The official customer care number for TransUnion is 1-80, and that’s the number I called to get to a real person.Listen to the list of prompts and soon it will say, “For other membership questions, press 6.” I pressed 6 again.Īfter that, I was briefly put on hold and then connected to a real person at Experian in just a few minutes. It will give you a choice to choose credit questions or membership questions. At the end of the prompt, it will say, “For other questions, 6.” I pressed 6. The automated voice will say: “In a few words, why are you calling today?” It gave me the option to press 9 to hear my choices and that’s what I did. You’ll be asked, “Would you like to remove the freeze on your credit file now?” If you say yes, you’ll be routed to a self-serve process.
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